Care Quality Coordinator

Location: Norfolk Dereham Community Hub

Salary: £30,532.50 per annum Full-Time, 37 hours per week

Are you passionate about quality, compliance, and making a real difference in the lives of people with learning disabilities and older people?
This is a new role and we’re looking for three Care Quality Coordinators to join our company at various sites across Norfolk — someone who thrives on following clear processes, values accuracy and consistency, and has the people skills to advocate for our customers with warmth and professionalism.
This is not a hands-on care role, but it is absolutely pivotal to the success of our service. You’ll ensure that every customer has a clear, up-to-date support plan that reflects their needs, preferences, and aspirations. Your work will help keep people safe, empower our teams, and ensure we deliver outstanding services every day.

What you’ll do:

• Maintain and update person-centered support plans in line with regulatory standards.
• Supporting Service Managers and their teams to ensure plans are accurate and reflect real-life needs.
• Champion the voice of people with learning disabilities and older people, ensuring their views are central to planning.
• Forging a strong working relationship with the company’s Quality Improvement Manager.
• Monitor compliance and quality indicators, helping us stay audit-ready and continuously improve.
• Support training and development around care planning best practices.

What you’ll bring:

• A strong eye for detail and a love of well-organised systems.
• Confidence working with compliance frameworks and quality standards.
• Excellent communication and interpersonal skills.
• Good writing skills.
• A genuine commitment to inclusion and advocacy for people with learning disabilities.
• Experience in social care, health, education, or a related field is desirable.

Why join us?

• Be part of a values-driven organisation that puts people first.
• Work in a supportive team where your skills and insights are valued.
• Enjoy opportunities for professional development and career growth.

This role is subject to an appropriate level DBS and recruitment compliance checks. It is essential that the role holder has a full UK driving licence and full business insurance to use their vehicle for work.

Independence Matters does not offer sponsorship opportunities.

Closing date: Friday 12^th December 2025

Interview dates: 14^th, 15^th, 21^st, and 22^nd January 2026

Contact information

Natasha Wilson-Gotobed

• Care Quality Co-ordinator Job Description Oct 2025.pdf